-
Glossary
- financial freedom
- accountability
- adaptability
- adaptive action
- ascii
- audit
- authentication
- authority
- benchmark
- business process
- business strategy
- cascading objectives
- character definition
- charismatic leadership
- codified knowledge
- cohesion
- commitment
- consensus
- context switching
- corrective action
- cost
- critical thinking
- culture
- cycle time
- decision
- decision analysis
- decision tree
- delegate
- direct influence
- distributed leadership
- eBook
- effect
- effective leadership
- emergent leadership
- emerging technologies
- encryption
- epub
- eReader
- essential outcomes
- ethical reasoning
- evaluation criteria
- experience
- forecast
- formalized process
- function
- Glossary and Acronym List
- granularity
- heuristic
- html
- hypothesis
- indirect influence
- initiatives
- inspect
- integrity
- intellectual capital
- intent
- interface
- IP
- ISO
- issue
- justification
- leadership
- legitimacy
- lesson learned
- management
- mentorship
- methodology
- mindmapping
- minimum viable quality
- mission statement
- model
- mutual influence
- objective
- PDCA
- perseverance
- pilot
- potential problem (or opportunity)
- principle
- prioritize
- problem
- procedure
- process
- process model
- project
- quality
- resilience
- responsibility
- responsiveness
- risk
- risk and opportunity management
- risk-based thinking
- rule of law
- schedule
- scope
- self-discipline
- service level
- socialization
- sound
- stakeholder
- strategic alignment
- strategy
- systems thinking
- tacit knowledge
- theory of constraints
- transactional leadership
- transformational leadership
- trust
- UML
- unicode
- value activities
- value chain
- values
- vision
- weighting
- work around
- Real Estate
- Lead Self
- Process
- Lead Teams
- Making a Website
- Lead Organizations
- Genealogy Consulting
-
Teaching Kids Leadership
- Problem Solving Checklist
- Adjusting Leader Style to Personality Types
- Plan Do Check Adjust (PDCA)
- So what can adults do to help kids learn leadership?
- A rose by any other name is still a rose
- Natural Consequences Versus Coaching and Correcting
- Help Kids Develop Improved People Skills
- Five Year Old Laments 'My sister is making me mad!'
- Socratic question-based discussions
- Have the child report on what they saw that day'
- Great question for the adults trying to teach kids
- Teach Kids How to Deal With Stress Well
- Teach Kids the Pareto Principle, the 80/20 Principle
- Maslov Pyramid Perspective on Kids
- Reading Partner Questions
- Watching Examples and Discussing with the Youth to Help Them Process What They Saw
- Trust is crucial to leadership
- Teenage Decision Making
- Character Development - What is character anyway so kids can develop it?
- Defining Leadership
- Blog Vocabulary Not at Child's Level
- Encouragement for the Single Parent
- Giving children opportunities to lead
- Habits of Mind from Project 2061
- Horizontal Leadership-There are more chances to practice this type for children
- How young is too young to start?
- Introduction for those new to leadership
- Producer or Consumer of Leadership?
- Scouts provides opportunities to practice leadership
- Set High Expectations
- So why should anyone take on the challenge of leadership?
- The Beginning of My Journey of Discovery
- The Paradox of Service to Others
- The Well Trained Mind
- Vertical Leadership is not where kids typically start out
- What about cultural differences?
- What can children pick up about leadership anyway?
- What is age-appropriate for teaching kids leadership?
- What is the Payoff for the Hard Work of Leadership?
- What lessons did I learn trying to develop leadership in my own children (so far)?
- Who cares about leadership?
- Character Development - How do we grow strong character and help children do the same?
- How do we measure our current character?
- Character Development - Fairness as a Character Trait
- Children Can Learn Leadership
-
Blog
- Gallons of Ink
- Got Yubikey Setup
- Experimenting with Ink Containers for Travel
- Cigar Case Pen Protector
- More Ink Mixing for Refill Bottles
- MacOS Sandboxing can Impact Reuse
- Python Programming
- Primary
- How to Make Family History Website and Book with Same Data
- Further Adventures Making DIY Fountain Pen Ink
- Cursive Writing
- Have Pens. Now I Need Paper
- eBook Conversion
- My Copper Metal Pen Arrived
- Do It Yourself (DIY) Mixing Fountain Pen Inks
- Microlearning
- Emergency Preparedness with Mobile Devices
- The Nature of Lisp and Writing with Pollen
- Fountain Pens
- Learning Simulation
- I Wish Familysearch.org Exported Data
- Raising Chickens in Florida
- Climbing the Learning Curve
- Gardening
- Dont Give Up
- The One Thing
- Opportunity Management
- Quote About Questions
- Mindset - Be sure you encourage kids toward 'growth' not 'born talent' with its fixed limits
- Demonstrating Respect and Choice versus Force and Coercion
- Behavioral Styles
- Applying Precepts
-
Family History
- Author's Contact Information
- Conventions Used
- Family History
- Family History Frontmatter
- Family History Introduction
- Historical Timeline
- Note to Future Family History Maintainers
-
Our Lanham Paternal Lineage
- Josias Lanham Family 1628 (Not our direct line)
- Other Siblings and Cousins in the Curtis Harden Lanham Generation
- Other Siblings and Cousins in the Hiram D. Lanham Generation
- Other Siblings and Cousins in the John Lanham (1661) Generation
- Other Siblings and Cousins in the Jonathon Lanham (1630) Generation
- Other Siblings and Cousins in the O.S. Lanham Generation
- Other Siblings and Cousins in the Robert Lanham (1560) Generation
- Other Siblings and Cousins in the Sylvester Lanham Generation
- Other Siblings and Cousins in the T.B. Lanham Generation
- Other Siblings and Cousins in the Thomas Lanham (1701) Generation
- Other Siblings and Cousins in the Thomas Lanham (1757) Generation
- Our Lanham Line - The Paternal Lineage
- The Amanda Francis Lanham Family
- The Andrew Shepherd Family
- The Archibald Lanham Family 1751
- The Benjamin Garfield Lanham Family
- The Burress and Ida Roberts Family
- The Calvin Powell Dorsey Family
- The Charles Selby Family 1762
- The Clifford Wayne Lanham Family
- The Curtis Harden Lanham Family 1813
- The Curtis Harden Lanham Family 1875
- The David Lanham Family 1595
- The Edward James Holt Family
- The Edward Lanham Family 1685
- The Elmer Harn Family
- The Emmitt F. Welborn Family
- The Eugene WILLIAMS Family 1855
- The Frank Robinson Family
- The Gideon Wilburn Ashley Family
- The Hiram Demarcus Lanham Family 1845
- The Issac Elam Family 1803
- The Jacob Shepherd Family 1812
- The James Bedford Ray Family (Cliffie M. Lanham)
- The James Kennedy Family
- The Jasper Shipman Family
- The Jeremiah Lanham Family 1755
- The Jesse Elam Family 1782
- The Joe A. Madden Family
- The John Hendrickson Corely Family
- The John James Roberts Family
- The John Lanham Family 1661
- The John Lanham Family 1690
- The John Nicholas Jacks Family 1740
- The John T. Scott Family
- The Jonathan Hammer Cook Family
- The Jonathan Lanham Family 1630
- The Josias Lanham Family 1590
- The Oran Stroud Lanham Family 1916
- The R.J. Craighead Family 1907
- The R.J. Craighead Family 1907
- The Richard Lanham Family 1697
- The Robert Lanham Family 1584
- The Roger Lanham Family 1560
- The Stephen Lanham (1726) Family
- The Stephen Lanham Family 1760
- The Stephen Lanham Family 1784
- The Sylvester Lanham Family 1790
- The Thomas Benton Lanham Family
- The Thomas Berry (T. B.) Lanham Family 1882
- The Thomas Lanham (1757) Family
- The Thomas Lanham Family 1700 or 1701
- The Thomas Sisk Family 1858
- The W.T. Lanham Family 1850
- The Walter Lee Ray Family
- The William Curtis Lanham Family
- The William Lanham Family 1699
- The Willie Green Scott Family
- The Wortha Leon Lanham Family 1907
- Reference Materials
- Rockwall Cemetery Listing, Rockwall, Texas
- The 2006 Journey to Find Thomas Lanham's Grave Site
- The Lanham family of Wortham (Research Details)
-
The Maternal Side of Our Family Lines
- The A. Sion Wheeles Family
- The Aaron Jones Family
- The Abednego Chandler Family 1752
- The Adrian Alford Colbath Family 1893
- The Alex L. Baker Family
- The Alford Nolen Jones Family
- The Andrew Jackson (Jack) Kitchens Family
- The Beall Family
- The Benjamin Colbath Family 1758
- The Chisel True Baker Family
- The Daniel Horne Blackmore Family
- The David Amick Family
- The George Henry Slattery Family
- The J. E. Sisk Family
- The James McHale Family
- The John C. Colbath Family 1820
- The John Chandler Family
- The John Jones Family
- The John Lacey Family (bef 1778)
- The John Patrick Carmody Family
- The John Sappington Family 1723
- The Larkin (Lark) Patrick Williams Family
- The Lazarus Rufus Jones Family
- The Leah Unknown Family
- The Luther Jason Head Family
- The Luther Troup Baker Family
- The Mason Jones Family
- The Michael Gonzales Family
- The Michael Yost Family
- The Patrick Joseph Merrick Family
- The Patrick Merrick Family 1883
- The Patrick Williams Family
- The Perry Rufus Jones Family
- The Peter Logan Yost Family
- The Quirke Family
- The Richard Head Family 1802
- The Richard Merrick Family
- The Robert Chandler Family 1687
- The Stephen Grey Family 1894
- The Thomas Edmonson Head Family
- The Thomas Lacey Family 1808
- The Thomas Winthrop Colbath Family 1851
- The William Estes Family 1785
- The William J. Roberts Family
- The William Milton Jacks Family
- The William Patrick Williams Family
- The Willis Ashley Family
- The Winthrop Colbath Family 1786
- The Time and the Places
- Mental Models
- Contact
- Frequently Asked Questions
Leadership
Document Number: RE-002
1. Our Commitment
As we go back to providers who deliver quality products and services, we want our customers to come back to us repeatedly because we deliver consistently high quality services.
We also want to balance the need for quality with the need for running the business efficiently. So we aim for minimum viable quality.
2. Why a Quality Management System
A quality management system is a collection of business processes and functions aimed at continuous improvement of quality to ensure customer expectations and requirements are met or exceeded.
Quality management provides the following benefits to our business.
-
Repeatable performance
-
Systematic process-oriented approach
-
Predictable return on investment
-
Owner/Investor satisfaction
-
Tenant satisfaction and lease renewal
-
Lower risks and costs of faulty repairs.
-
We build a reputation for quality.
-
Processes do not become person-dependent and any new person knows how to do the work
-
Consistent process measures help gauge if everything is going well
3. Roles & Responsibilities
Why do we need this? Clear organization roles & responsibilities:
-
Lets clients see the support structure for products or services
-
The roles and responsibilities give a clear understanding of the job for the person who is new to the system
-
The documentation of roles and responsibilities does not leave anything to interpretation that might vary from person to person
-
The roles and responsibilities define the skills that are required to do a particular job
-
Once the skill has been defined, then it can be verified to see if it is resulting in a high-performing individual
Our quality system engages the staff in all roles and levels.
3.1. Business Manager Role
The business manager provides leadership by focusing on quality and customers.
The business manager responsibilities:
-
Conform to the LLC Operating Agreement
-
Ensures that requirements are built into processes.
-
Manage the effective allocation of resources
-
Ensures that our QMS achieves all intended results.
-
Accountable for the QMS.
-
Manage processes and their interrelations as a system to achieve the organization’s quality objectives
-
Encourage partners (property managers and vendors) to support the QMS.
-
Promote the use of risk-based thinking to manage the risks that can affect our quality outcomes
-
Understand the capabilities of our organization and determine resource constraints prior to action
-
Facilitate open discussion in the organization
-
Communicate with staff and partners to let them know the importance of their individual contribution
-
Encourage and recognize improvements and achievements by the company’s suppliers and partners
-
Improve using tools for process improvement (The Lean Principles, The Theory of Constraints, and cause & effect diagrams in the thinking processes)
3.2. Property Manager Role
Property Managers and their vendors are expected to lead their own staff to focus on our tenants and treat local government as a customer too.
3.3. Owners/Investor Role
Owners/investors are expected to behave cordially with the business manager and property managers.
3.4. Tenant Role
Tenants are expected to adhere to the terms and conditions of their lease agreement.
4. Customer Focus
The business manager is expected to to focus on our owners/investors and property managers.
-
The business manager is expected to manage all relevant requirements.
-
The business manager is expected to manage relevant risks and opportunities.
-
The business manager is expected to focus on enhancing customer satisfaction.
5. Quality Policy
Our policy is to provide quality rental properties to tenants within our context so that the rental income supports the investment goals of our owners/investors. Our quality objectives are our business objectives.
The QMS is not an end unto itself, but a means to an end. It aids the successful operation of the business. We seek to improve our operations continually through this QMS.
6. Communicating the Policy
We communicate our policy to all involved using a website for easy reference.
7. Revision History
Date | Revision | Description |
---|---|---|
2019-12-24 |
1 |
Initial |